Nura Adam

Clinic Coordinator

Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments. Providing excellent customer service by promptly answering patient inquiries. Worked with patients to ascertain issues and make referrals to appropriate specialists. Educated patients on importance of preventive health care and insurance coverage. Greeted and assisted patients with check-in procedures. Responded to inquiries by directing calls to appropriate personnel. Performed patient scheduling and registration functions to serve as initial contact point for medical office visits. Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage. Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations. Compiled and maintained patient medical records to keep information complete and up-to-date. Offered simple, clear explanations to help clients and families understand hospital policies and procedures. Verified patient insurance eligibility and entered patient information into system. Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.

Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts. Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries. Keeps patient appointments on schedule by notifying of patient’s arrival. Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area. Ensures availability of treatment information by filing and retrieving patient records. Maintains patient accounts by obtaining, recording, and updating personal and financial information. Helps patients in distress by responding to emergencies. Protects patients’ rights by maintaining confidentiality of medical,personal, and financial information. Maintains operations by following policies and procedures, reporting needed changes. Provide interpretation for non English speaker patient if needed. Pre-register the patient if in case first time visit to EMR-HIS ,taking notes of their insurance card, and basic information. Completing monthly “Amount Invoiced for Test Reports” . Supporting accounting by scanning in paid invoices every day, receiving in bills when needed, assisting with accounts receivable in following up on past due invoices. Adhere to policy and procedures during all activates. Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Book patient an appointment, introduces and gives background of the doctors for them to choose from. Answer inquiries by clarifying desired information; researching, locating and providing information. Indoor medical campaigns & Arabic coordinator. Sending daily reports about the clinic and managing police campaigns. Enhanced clinic efficiency by coordinating staff schedules, ensuring optimal coverage during peak hours. Coordinated successful community outreach events to raise awareness about the clinic''s services and promote health initiatives.

Greets clients/visitors/patients in a good manner. Visiting Offices and offering them courses. Event Coordinator Checking the Materials , Checking the Venue, Getting the budget , Setting up the Venue, Checking the final Setup & Reporting to the Main Office for the needed. Course Coordinator Checking the Course Material , Assisting the Course Instructor , Course Venue Opening the Course , Reporting inside the course venue , Checking Attendance , Course Forms ,Closing Course Speech and Submitting the End of Course Filling.

Data Clerk using emirates ID system, immigration and labor system.

Health administration or healthcare administration is the field relating to leadership, management, and administration of public health systems, health care systems, hospitals, and hospital networks.

High School Certificate.